Need help? Our support team is ready to assist with account-related issues, technical concerns or general feedback about slots, online casino and live casino play. We can help with active promotions, featured games, recent wins, withdrawals, payment methods, bonus balance, free spins and live betting questions. Contact us for account checks, quick answers or to report a problem; channels include email, phone and live chat for straightforward support.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; typical reply within 1-3 hours; live chat for urgent issues) |
| General enquiries | [email protected] (general enquiries; reply within 24 hours; billing & policy queries) |
| Affiliate enquiries | [email protected] (partner team; onboarding & marketing; tracking support) |
| Phone | +44 20 7946 2831 (Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or cases that require documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant account references. Providing complete information up front helps us process requests faster and avoids unnecessary delays.
Contact Form
Response Time
Contact support by live chat or email if you need help with your account, payments or games. Most inquiries are answered within one business day. More complex issues may take longer, depending on their nature and whether additional checks are needed. Include a clear description of the issue so the team can review your request.
Feedback
We welcome your feedback, suggestions or ideas to help improve the site. Please tell us about anything from promotions and game selection to account features or technical issues. Every message is reviewed by our team and used to make practical improvements to the service and user experience. Your input helps us prioritise fixes and new features.