Responsible Gambling

We take responsible gambling seriously. Our aim is to make sure play stays safe and controlled by offering clear tools, practical limits and straightforward support options. If you ever feel your gambling is becoming a problem, we encourage you to use the controls below or contact specialist help immediately.

Player protection principles

We put player safety first by promoting controlled play, transparency and quick access to support. We monitor accounts for unusual activity and may contact players if we have concerns. We encourage sensible betting, regular breaks and the use of our built-in control features to keep play within personal limits.

Activity-control tools

You can manage your account activity at any time through the responsible gambling section. Tools include deposit and loss limits, session reminders, cooling-off periods and self-exclusion. These options are designed to be simple to apply and to take effect immediately or after a short processing period where necessary.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be adjusted up or down, but increases may be subject to a waiting period for your protection. We recommend choosing amounts you are comfortable with and reviewing them regularly.

Loss limits

Loss limits let you cap the total amount you can lose over a set period. This helps prevent chase behaviour and keeps overall spending predictable. Loss limits are applied to real-money play and are available from your account settings.

Time limits & session reminders

Use session timers and reality checks to track how long you play. You can set automatic reminders after a set period and schedule short breaks or account cooling-off periods when you want to step away.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account for the period you choose. Self-exclusion can be temporary or longer term and will stop access to all account features. Contact our support team through the in-site help centre to request self-exclusion or to discuss options.

Signs of problematic behaviour

Look out for signs such as spending more than planned, borrowing to gamble, hiding activity, restlessness when not playing or difficulty cutting down. Noticing any of these is a prompt to use our tools or seek outside support.

Tips for staying in control

Set realistic limits, stick to a budget, schedule breaks, avoid gambling when tired or upset, and use only funds you can afford to lose. Talk to someone you trust about your play and review your account activity regularly.

Professional help and support organisations

If you need specialist support, organisations such as GambleAware, GamCare and Samaritans provide confidential advice and practical help in the United Kingdom. We strongly recommend contacting a recognised support service for guidance on next steps. You can also ask our support team to guide you through self-exclusion and other safety options.